Shipping Policy

At GenzBee, we are dedicated to delivering your skincare products in a timely and secure manner. Please read our shipping policy below to understand the process, delivery times, and associated costs.

1. Order Processing Time

  • All orders are processed within 1-2 business days from the time of purchase, excluding weekends and holidays.

  • Orders placed after 5 PM or on weekends will be processed on the next business day.

2. Shipping Methods and Costs

We offer several shipping options to ensure you receive your order in the most convenient manner. Shipping costs are calculated at checkout based on the delivery address and chosen shipping method.

  • Standard Shipping: Estimated delivery time is 5-7 business days.

3. Delivery Locations

We currently ship to the following locations:

  • India

  • International Shipping: We offer shipping to select international destinations. Shipping rates and times will vary based on location.

For international orders, customs duties and taxes may apply and are the responsibility of the customer.

4. Order Tracking

Once your order is shipped, you will receive an email notification with a tracking number and a link to track your package. You can use this tracking number to monitor the status of your shipment until it arrives at your delivery address.

5. Shipping Delays

While we strive to ensure timely delivery, shipping times are estimates and can be affected by factors beyond our control, such as weather, carrier delays, or public holidays. If there are significant delays with your order, please contact us at gemicareforyou@gmail.com, and we will do our best to assist you.

6. Missing or Lost Packages

If your order is marked as delivered but you have not received it, please:

  • Check with family members, neighbors, or building management to see if the package was received on your behalf.

  • Verify the shipping address you provided at checkout.

  • Contact the carrier directly to file a claim.

If you are unable to resolve the issue with the carrier, please contact us at gemicareforyou@gmail.com. and we will help you investigate the situation.

7. Incorrect Shipping Information

Please ensure that all shipping information (name, address, postal code) is accurate before completing your order. We are not responsible for delays or errors due to incorrect or incomplete information.

If you realize that you have provided incorrect information, please contact us immediately at gemicareforyou@gmail.com. We will attempt to update your order before it is processed and shipped.

8. Damaged Items

If you receive a damaged or defective item, please contact us immediately with a photo of the damage and your order number at gemicareforyou@gmail.com. We will provide you with a replacement or refund for the damaged product.

9. International Shipping & Customs Duties

For international orders, please note:

  • Customs Duties & Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost and are the responsibility of the customer.

  • Customs Delays: Customs processing may cause delays, and we cannot control this part of the shipping process.

10. Contact Us

If you have any questions regarding our shipping policy or need assistance with your order, please don’t hesitate to contact us at:

Email: gemicareforyou@gmail.com
Phone: 9990092588
Address: A-683 GD Colony, Mayur Vihar Phase 3, New Delhi 110096