Return & Refund Policy
At GenzBee, we strive to provide you with the highest quality skincare products. If for any reason you are not completely satisfied with your purchase, we offer a straightforward 7-day return and refund policy.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
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The return request must be made within 7 days from the date of receipt.
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The product must be unused, unopened, and in original packaging.
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Proof of purchase (receipt or order confirmation) is required to process your return.
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The item must not be on the non-returnable or final sale list (e.g., used skincare products, gift cards).
2. How to Return an Item
To initiate a return, please follow these steps:
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Contact us at [Insert Contact Email/Phone] within 7 days of receiving your order. Provide your order number, the item(s) you wish to return, and the reason for the return.
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Our customer support team will guide you on how to send the product back to us.
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Please ensure that the product is securely packaged to avoid damage during transit.
3. Refund Process
Once we receive your returned product and verify its condition, we will process your refund. Refunds will be issued to the original payment method used at checkout. The processing time may take 5-7 business days depending on your bank or payment provider.
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Shipping Costs: The shipping charges paid for your original order are non-refundable. You are responsible for the return shipping costs unless the product is damaged or defective upon arrival.
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Refund Method: Refunds will be processed to the same payment method used during purchase. If the original payment method is unavailable, a store credit may be issued.
4. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at [Insert Contact Email/Phone] with your order number and a photo of the damaged item. We will provide you with a free return label and ensure that you receive a replacement or full refund.
5. Exchanges
We do not offer direct exchanges at this time. If you wish to exchange a product, please return the original item and place a new order for the replacement.
6. Non-Returnable Items
The following items are non-returnable:
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Used skincare products (for hygiene reasons)
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Gift cards
-
Clearance or final sale items
7. Contact Us
If you have any questions regarding our Return and Refund Policy or need assistance with your return, please reach out to us:
At GenzBee, we strive to provide you with the highest quality skincare products. If for any reason you are not completely satisfied with your purchase, we offer a straightforward 7-day return and refund policy.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
The return request must be made within 7 days from the date of receipt.
The product must be unused, unopened, and in original packaging.
Proof of purchase (receipt or order confirmation) is required to process your return.
The item must not be on the non-returnable or final sale list (e.g., used skincare products, gift cards).
2. How to Return an Item
To initiate a return, please follow these steps:
Contact us at [Insert Contact Email/Phone] within 7 days of receiving your order. Provide your order number, the item(s) you wish to return, and the reason for the return.
Our customer support team will guide you on how to send the product back to us.
Please ensure that the product is securely packaged to avoid damage during transit.
3. Refund Process
Once we receive your returned product and verify its condition, we will process your refund. Refunds will be issued to the original payment method used at checkout. The processing time may take 5-7 business days depending on your bank or payment provider.
Shipping Costs: The shipping charges paid for your original order are non-refundable. You are responsible for the return shipping costs unless the product is damaged or defective upon arrival.
Refund Method: Refunds will be processed to the same payment method used during purchase. If the original payment method is unavailable, a store credit may be issued.
4. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at [Insert Contact Email/Phone] with your order number and a photo of the damaged item. We will provide you with a free return label and ensure that you receive a replacement or full refund.
5. Exchanges
We do not offer direct exchanges at this time. If you wish to exchange a product, please return the original item and place a new order for the replacement.
6. Non-Returnable Items
The following items are non-returnable:
Used skincare products (for hygiene reasons)
Gift cards
Clearance or final sale items
7. Contact Us
If you have any questions regarding our Return and Refund Policy or need assistance with your return, please reach out to us:
Email: gemicareforyou@gmail.com
Phone: 9990092588
Address: A-683 GD Colony, Mayur Vihar Phase 3, New Delhi 110096